buyer faq(s)

How can I pay for my order?

You can pay via Stripe at the checkout page. 

Can I pay in cash in your retail location?

Yes, you can definitely pay us in cash at our retail location if you wish to come and collect your item from there.

What if the item I received is not in the condition as described in the inspection report on SwitchMyGadget?

In case the item which is received by you is not in the condition as described in the inspection report on the product listing on SwitchMyGadget, you will eligible to get 100% refund on your purchase.

What if the item is fine but I want to return it for any reason?

We at SwitchMyGadget offer a 6-month buy-back guarantee which means that if you want to return the item for any reason, you can do so within 6-months of your purchase. However, the buy-back rate will be determined by SwitchMyGadget at the time of the return.

How fast is my item shipped?

Most orders are shipped the same or the next day once the order is placed. You should expect the delivery of your item in between 1 to 3 days for Dubai, Sharjah, Ajman, and within 2 - 5 days for all other emirates.

What if I need the item urgently?

You can pickup the item from our retail location next to Dubai Mall Fountain within 24 hours of the placement of your order.

Can I pickup the item from your retail location?

Yes, you can definitely pickup the item from our retail location next to Dubai Mall Fountain. This is completely free of charge.

Still have a question?

You can Call/Whatsapp us at +13364160186
You can also write us at support@switchmygadget.com

whatsapp us